Return Policy

Shipping

What are the shipping charges?

Per our updated terms, a standard delivery fee is charged.

When will my order arrive?

Expected delivery dates are visible on your Order Details page. Generally, shipments arrive within 5 to 7 days after leaving our facility. If your order contains multiple items, they may be dispatched in separate packages. While delivery timelines are estimates and unforeseen delays can occasionally happen, we will keep you updated on any status changes.

What should I do if my dispatch is delayed?

We aim to fulfill all shipments on schedule. If your package does not arrive by the estimated date, please reach out to our support email so we can assist you promptly.

How do I track my package?

Once dispatched, we will email you the courier partner’s name and your tracking number. You can also view live updates under My Account → Orders. Tracking details typically update within 24 hours of dispatch.

Returns, Refunds & Cancellations

Step-by-Step Return Process

Submit a Request:
- Wrong or Expired Items: Report within 7 days of delivery.
- Damaged or Missing Items: Report within 2 days of delivery.
- Submit through our online portal or via live Chat.
Review: Our team evaluates your request within 2 business days.
Pickup: A courier partner will be assigned to collect the package.
Self-Shipping (if applicable): If reverse pickup isn’t active in your pincode, send the item through a trusted courier. We will refund the postage fee to your Paytm or Dermapay wallet.
Inspection & Resolution: Upon arrival at our warehouse, items are inspected. Depending on inventory, we will process a replacement or initiate a refund.

Return Criteria

When You CAN Request a Return or Replacement

You are eligible to request a return or replacement if your delivered package meets any of the following conditions:

Wrong Product Received: You received an item different from what was ordered.
Expired Product Received: The delivered product has passed its expiration date.
Damaged or Tampered Item: The product or its primary packaging exhibits physical damage or signs of tampering upon delivery.
Incomplete Order / Missing Items: Items from your confirmed order are missing from the delivered shipment.

When Returns & Replacements WILL NOT Be Accepted

Return or replacement requests will be declined under the following circumstances:

Opened or Used Items: Products that have been unsealed, opened, used, or altered in any way.
Missing Original Packaging: Items missing their original outer packaging, mono-cartons, tags, or product labels.
Standard Return Window Expired: The request is submitted more than 7 days after the date of delivery.
Delayed Damage/Missing Product Reporting: Claims regarding physical damage, tampered packaging, or missing items are reported more than 2 days (48 hours) after delivery.

How Returns Work

Following your request, a pickup is arranged within 5–7 business days. Items are returned to our warehouse for quality evaluation. Once approved, your refund is processed.

How to Cancel an Order

To cancel, contact our support line at +91 8909898620 (Monday–Friday, 10:00 AM – 6:00 PM).

Note: Abhigya Biotech reserves the right to verify or cancel orders prior to dispatch at its discretion.

Refund Details

Prepaid Orders: Credits are returned to the original payment source within 7 business days.
Cash on Delivery (COD): Refunds require bank account details for direct transfer.
Processing Time: Direct order cancellations are refunded within 7 business days. For returned items, the full process—including pickup, quality inspection, and payout—takes approximately 2 weeks from the pickup date.
Partial Returns: You may return individual eligible items within 7 days of receipt.

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