1. Introduction & Acceptance

At Abhigya Biotech, we hold the security and confidentiality of your data in the highest regard. This Privacy Policy details our practices concerning the gathering, utilization, disclosure, and handling of your information.

By accessing, browsing, or using this Website, or by explicitly confirming your agreement, you acknowledge and agree to be bound by the terms outlined in this policy. If you access or use our services on behalf of another individual or a business entity, you represent that you possess the necessary authority to accept these terms on their behalf.

2. Policy Revisions

We reserve the right to modify or update this Privacy Policy periodically. Users will be notified of material changes to our privacy practices. We encourage you to review this page regularly to stay informed about how we safeguard your information.

3. Scope & External Services

This policy applies exclusively to the information collected through our platform and services. It does not extend to third-party websites, applications, or services that you may access through external links provided on our site.

While we strive to partner only with service providers that maintain high standards of data security, we cannot assume responsibility for the independent practices or content of third-party platforms. We strongly advise reviewing their privacy policies prior to engagement.

4. Account Registration

When creating a user account, you will be required to provide identifiable details such as your name, email address, password, contact number, and, where applicable, payment details.

Account Usage

Providing personal data makes your identity recognizable on our platform for service delivery.

Service Communications

We may use your contact details to deliver critical account updates, recovery notifications, or administrative alerts.

Marketing Preferences

While non-essential marketing communications can be managed or opted out of via your account settings, system-level operational messages will continue to be sent as necessary.

5. Collection of Information

We collect personal data to deliver a seamless, optimized, and personalized experience, gathering only the information strictly necessary to achieve these functional ends.

A. Information Types & Methods

Anonymous Browsing: You can visit and browse the majority of our platform without revealing your personal identity. Optional and mandatory input fields are clearly marked across all forms.

Behavioral & System Data: When you browse or interact with our site, we automatically log usage patterns, referring/exit URLs, system specifications, browser profiles, and IP addresses to analyze user demographics and platform health in aggregate.

Cookies & Tracking: We utilize cookies to streamline site navigation, enable auto-fill preferences, and measure feature performance. You can disable cookies through your browser settings, though doing so may limit access to specific interactive features.

Transaction & Financial Data: When purchases are made, we collect transactional details, including billing addresses, payment instrument details, payment instrument expiry dates, and order history.

Customer Feedback & Support: We collect and store data generated through messaging channels, community forums, feedback forms, and direct email or postal correspondence to troubleshoot technical issues, resolve disputes, and offer customer support.

6. How We Use Your Information & Communication Channels

Marketing Emails

If provided, your email address may be used to send newsletters, product news, expert advice, and special offers. You can opt out at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by updating your communication preferences in your account profile.

Text Messaging (SMS)

If you provide a mobile phone number, you may receive text notifications regarding product launches, promotional offers, or beauty tips. Standard messaging and data rates set by your mobile carrier may apply.

Phone Calls

You may receive administrative or promotional calls at the contact numbers provided regarding orders, product updates, or service inquiries.

Essential Operational Support

We utilize contact details to deliver mandatory transactional notifications such as registration confirmations, order tracking details, and responses to support inquiries.

7. Data Security & Integrity

We implement administrative, technical, and physical security safeguards designed to prevent unauthorized access, alteration, disclosure, or destruction of your personal information.

Access to your personal data is restricted strictly to authorized employees, contractors, and service providers who require that information to operate, develop, or improve our services.

8. Updating & Correcting Your Information

You are responsible for ensuring that the personal information submitted to your account remains accurate and up to date. You can review, update, or correct your details directly through your user profile page or by contacting Customer Support.

Requested adjustments to active databases will be processed as promptly as practicable. We reserve the right to suspend or terminate services if submitted details are found to be false, inaccurate, incomplete, or fraudulent.

9. Sharing & Disclosure of Information

We value your trust and do not sell or rent your personal information to third parties for independent marketing purposes without your express authorization. Information is shared only under the following conditions:

• Third-Party Service Providers: We share necessary data with trusted vendors such as shipping couriers, payment gateways, IT hosts, and marketing fulfillment agencies operating under strict contractual confidentiality obligations.
• Legal Requirements: We disclose information when required by law, subpoena, or governmental order to comply with statutory legal processes.
• Rights & Asset Protection: Data may be disclosed to enforce site terms, assess credit risk, pursue debt recovery, process insurance claims, or safeguard the rights, safety, and property of our brand, users, or the public.
• Corporate Restructuring: In the event of a corporate merger, acquisition, asset sale, or joint venture transition, your data may be transferred to the succeeding entity.
• Sensitive Personal Data Consent: Where applicable under the Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011 (SPI Rules), your explicit assent to this policy serves as formal consent to process sensitive personal data necessary for service delivery.

10. Exclusion of Liability

Our platform may facilitate user-generated interactions, forums, or public comments. Information shared in these public spaces becomes accessible to third parties.

Administrators, moderators, or general users on public boards are not authorized representatives of Abhigya Biotech and their statements do not reflect company positions.

We disclaim all liability regarding the unauthorized use or reliance on information disclosed in public user forums.

11. Grievance Officer Details

In compliance with the Information Technology Act, 2000 and the rules framed thereunder, the contact details of the Grievance Officer for privacy-related concerns or data inquiries are provided below: