Terms & Conditions

Please read these Terms and Conditions carefully before
accessing or using the Abhigya Biotech website.

1. Document Overview & Acceptance of Terms

• Electronic Record:
  This page serves as an official electronic document governed
  by the Information Technology Act, 2000, and related
  e-commerce regulations, including the Consumer Protection
  E-Commerce Rules, 2020. It does not require physical or
  digital signatures.
• Binding Agreement:
  By browsing, accessing, or placing orders on
  www.abhigyabiotech.com or its mobile platforms operated by
  Abhigya Biotech, you agree to these Terms and Conditions.
• Eligibility:
  Users must be legally competent to form binding contracts
  under the Indian Contract Act, 1872. Minors must transact
  through a parent or legal guardian. Corporate entities
  require proper authorization to make purchases.
• Updates to Terms:
  The company reserves the right to modify these terms at any
  time. Changes take effect upon being posted. The terms
  published at the time of your visit or order apply to your
  transaction.
• Lawful Use:
  You agree to access the platform strictly for legal purposes
  and comply with all applicable regulatory guidelines.

2. Papiyon Wallet Cashback Program

• Credit Timing:
  Cashback is added as a discount credit to your Papiyon
  Wallet 7 days after a successful transaction or after the
  return window closes.
• How to Claim:
  Log in or register on the website, select Wallet Cashback
  at checkout, and receive confirmation via email or SMS.

Key Conditions

• Available exclusively to users based in India.
• Valid for 90 days from the date of the order.
• Cashback is capped at 70% of the total order value,
  up to a maximum of ₹1,000 per order.
• Total stored cashback balance cannot exceed ₹5,000
  at any time.
• Cashback cannot be withdrawn as cash, transferred to
  bank accounts, or credited to external prepaid instruments.
  It can only be used as a discount on future orders.
• Payments made via Virtual Cards or using existing wallet
  balances do not earn cashback.
• Order cancellations or refunds will result in the
  revocation or adjustment of earned cashback.
• Abuse or suspected fraud may lead to the forfeiture
  of reward credits.

3. Product Offerings & Communications

• Personal Use Only:
  All items, including promotional samples, are meant solely
  for individual use. Commercial resale is strictly prohibited.
• Inventory & Pricing Adjustments:
  Product availability, listings, and prices can be modified
  or discontinued at any time without notice.
• Accuracy Disclaimer:
  Product images and descriptions serve an illustrative purpose.
  Minor variations in shade or packaging may occur.
• Electronic Solicitations:
  Using the website grants permission for the company to send
  transactional and promotional messages via email, SMS,
  or phone calls.
• Opt-Out Options:
  You can unsubscribe anytime via the link in emails, by
  emailing customer support, or by sending written mail to
  the corporate office in Gurugram, Haryana.
• Intellectual Property:
  All brand names, logos, formulations, page designs, and
  site content belong to Abhigya Biotech and are protected
  under applicable Indian intellectual property laws.

4. User Accounts & Website Security

• Account Management:
  Users may maintain only one active account and are responsible
  for safeguarding login credentials.
• Third-Party Representation:
  Accessing the platform on behalf of another party binds that
  individual or entity to these terms.

Prohibited Platform Activities

• Transmitting malware, viruses, or spam messages.
• Disrupting server infrastructure or probing network
  security vulnerabilities.
• Posting abusive, defamatory, unlawful, obscene, or
  harmful content.
• Using site content for commercial redistribution without
  written consent.

5. Orders, Pricing & Chat Support

• Taxes & Delivery Fees:
  All listed prices include GST. Standard shipping is free
  for orders above ₹549; orders under ₹549 incur a ₹49
  delivery charge.
• Delivery Timelines:
  Deliveries generally take 5–7 business days. Multiple items
  within one order may arrive in separate shipments.
  Unforeseen delays will be communicated via email, and
  affected orders may be canceled upon request or due to
  stock shortages.
• Tracking:
  Real-time tracking becomes active on the platform 24 hours
  after dispatch.
• Live Chat Rules:
  Customer service chats are monitored and archived.
  Commercial solicitations, offensive communication, or
  improper use of chat features are prohibited.

6. Disclaimers, Liability & Indemnity

• “As-Is” Service:
  The platform and its offerings are provided without explicit
  or implied warranties regarding continuous uptime, absolute
  accuracy, or uninterrupted access.
• Limitation of Liability:
  The company, its affiliates, and partners are not responsible
  for indirect losses, lost profits, business disruptions,
  system errors, or damages resulting from third-party links.
• User Indemnification:
  You agree to hold the company, its directors, and employees
  harmless against claims, legal expenses, or damages arising
  from your breach of these terms, improper site usage, or
  violation of third-party rights.

7. Legal & Operational Framework

• Force Majeure:
  Performance obligations are temporarily suspended during
  events beyond reasonable control, such as natural disasters,
  server outages, strikes, or government restrictions.
• Governing Law & Jurisdiction:
  These terms are governed by the laws of India. Any legal
  disputes or claims must be filed exclusively in courts
  located in Panchkula.
• Class Action Waiver:
  All disputes must be handled on an individual basis;
  users waive the right to participate in group or
  class-action lawsuits.

8. Buy 2 Get 1 Free Promotional Sale Terms

1. Overview & Applicability

• Scope of Policy:
  These specific promotional terms govern every transaction
  made under the Buy 2 Get 1 Free campaign on our platform.
• Agreement:
  Placing an order while this promotion is active confirms
  that you have reviewed, understood, and accepted these
  campaign-specific conditions.
• Duration:
  This policy remains active for the entire duration of the
  Buy 2 Get 1 Free event and will continue to apply to all
  orders placed while the promotion was live.
• Relation to Standard Terms:
  These rules work alongside our general Terms & Conditions.
  In the event of any contradiction between the two, these
  Buy 2 Get 1 Free terms will take precedence for eligible
  purchases.

2. Pricing & Offer Rules

• Billing Mechanics:
  When purchasing two or three items under this offer,
  you will pay the price of the higher-value item.
  The product with the equal or lower value will be
  provided free of cost.
• Exclusivity:
  The Buy 2 Get 1 Free offer cannot be combined with any
  other store promotions, coupon codes, cashback rewards,
  or special discounts unless expressly authorized in
  writing by the company.
• Product Selection:
  The Buy 2 Get 1 Free promotion applies strictly to selected
  items chosen at our sole discretion. Excluded items cannot
  be claimed under this promotion.

3. Usage & Purchase Limits

• Personal Use Only:
  All items purchased during this sale are intended solely
  for personal consumption. Reselling or distributing products
  is strictly prohibited.
• Quantity & Account Restrictions:
  We reserve the right to limit item quantities or cancel
  duplicate orders. Orders using the same account, payment
  method, billing address, or delivery location may be flagged
  and consolidated under a single purchase ID.
• Reseller Protection:
  Accounts suspected of belonging to wholesalers, distributors,
  or unauthorized resellers may have their orders restricted
  or canceled without notice. Our decision on such matters
  is final.

4. Order Cancellations & Refunds

• Cancellation Grounds:
  We reserve the right to modify or cancel any order for
  reasons including, but not limited to:
• Inventory shortages or out-of-stock items.
• System errors, pricing glitches, or inaccurate product
  descriptions.
• Refund Processing:
  If an order is canceled after payment has been completed,
  the full paid amount will be refunded to your original
  payment method or designated bank account in alignment
  with our general Return Policy.

9. Customer Support & Grievances

Customer Care Email:

care@abhigyabiotech.com

Helpline:

+91 8909898620

(Monday to Friday, 10:00 AM – 6:00 PM IST)

Grievance Officer:
Sandeep Dhiman

Corporate Address:
S.C.O. 133, 2nd Floor, Sector 25,
Panchkula, Haryana – 134116